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Salesforce Service Cloud review
it_user342639
Senior Manager at a tech services company with 10,001+ employees
It's increased our contact centre agent efficiency, but there is no control over...
Tech support is responsive, but they often suggest the solutions that one has already read by doing a Google search. I usually have to escalate to tier two to get the answer I need. But to be fair, being a certified Salesforce consultant, my questions are usually more complex than a regular end user’s questions.

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