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Salesforce Service Cloud review
Salesforce Consultant/Developer at a consultancy with 51-200 employees
The whole CRM suite is valuable, and it's a platform upon which to rapidly build...
Salesforce is always ahead of the curve with new functionalities rolling out every quarter. It does get a little tricky playing around with certain features in Salesforce and you have to get used to it. Specifically, they need to improve the Knowledge Management module. Right now, managing articles is a pain for administrators especially if...
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