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Salesforce Service Cloud review

it_user342396
Founder at Learn SFDC
The cloud infrastructure helps to speed up implementation time, though there are...
My clients have raised concerns with the knowledge search algorithm. Sometimes it seems the most relevant knowledge articles are not the ones that are returned in the search results. Salesforce has made substantial strides to improve on this over the past few releases. Salesforce is rolling out a new user interface called “Lightning...

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