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it_user361578
IT Director at a manufacturing company with 501-1,000 employees
Individual service coordinators no longer have to track cases in Excel and have...
All cases were tracked in Excel by individual service coordinators and, therefore, they were unable to share workload or centralize services. We used a custom program for technician scheduling that could not be easily expanded to multiple service branches, where only central office had this functionality. All communications (emails) were...

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