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Salesforce Service Cloud review
it_user361590
Ambassador at a tech company with 501-1,000 employees
It gives us a single view of our customers so both sales support and accounts can...
Yes, we were previously using Zendesk as our ticketing/case system. We chose to move to Service Cloud and Community Cloud because we were running our sales side on Salesforce and support on Zendesk. We wanted a single view of our customers so both sales support and accounts could see what was happening with the customer.

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