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Salesforce Service Cloud review
Director - Global Client Services & Platform Education at a tech services company with 501-1,000 employees
The most valuable features for us are Cases, Community, and Chatter.
UI/UX has always proven difficult to keep up with. Salesforce, in general, requires a continued training effort to keep people up to speed and to encourage adoption in the tools. While there have been big improvements to date, simple things like ability to bookmark, right-click or otherwise multi-task panes and articles in Salesforce and...
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