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Salesforce Service Cloud review
IS Manager at a manufacturing company with 501-1,000 employees
There are several good features, but the most valuable to us are the integrated...
* I would like better tracking of cases with SLA overdue (including "soon overdue"). * Emailing from the product has its limitations. * In the web view, the editing window is too narrow, and it's difficult for complex cases with many details (logs, etc.), so I would like to adjust the middle column size. See below: * No ability to paste...
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