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Salesforce Service Cloud review
Consultant at a tech services company with 501-1,000 employees
Reports and Dashboards allow management to follow support KPIs, such as number of...
There are several valuable features: * Case assignment rules allow for auto assignment of cases as they are received. * Email-to-Case allows me to set an email address to receive cases. I distribute that to my customers and they create cases for me when they email that address. I don’t have to keep up with cases within my inbox. * Queues...
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