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Salesforce Service Cloud review
it_user379731
Senior Consultant at a tech services company with 10,001+ employees
The workforce management could use improvement as my client wasn't happy with the...
The issues, as with every implementation, is the change in the nature of the beast. We have clients that have been on a legacy system for 10-15 years and they are not ready for change. They also think their system is the most efficient "machine" on the market. So the change in culture has to be the most substantial bottleneck. Then you are...

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