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Salesforce Service Cloud review
Senior Architect Engineer at a consultancy with 1-10 employees
Helps to track the entire customer journey from lead to account or opportunity
We're seeing a lot of automation and AI enhancements for improvements. This helps answer simple questions without manual intervention, saving time. We can improve by automating more of our solution-building process. Salesforce Service Cloud is a SaaS (Software as a Service) solution. It's constantly evolving, and we're always looking for...
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