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SCSM review
IT Service Desk Manager at a tech services company with 501-1,000 employees
The out-of-the-box SCSM Self-Service portal is almost useless, but there are...
There are several automated processes through the tool we perform (IM, SRF, CM, activity management). And the routine of emails, calls and verbal approaches are directed to the tool specially customized to our needs. Improved time management, all the details logged (nothing missed), roles and responsibilities in tool are set according to...
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