Where should we email your case study?
SCSM review
EddieShilaluke
Information Security Manager at Dmr
Good call logging but a complex setup and very bad patch management
The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports. They should make it easy to use and to make it possible for users to log calls on the portal. It needs to be web-based.
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