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SCSM review
Service Manager at a tech vendor with 51-200 employees
Easy to implement with Microsoft products but difficult to manage and lacks...
We use the on-premises deployment model. Right now, we aren't really that happy with the solution and are considering switching to ServiceNow. In terms of advice I'd give to others considering implementing the solution, I'd suggest that they pay attention to their service catalogs. I'd rate the solution five out of ten.
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