free case study: PawanKumar7's unbiased review of ServiceNow Customer Service Management
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ServiceNow Customer Service Management review
PawanKumar7
Chief Manager E&I at a wholesaler/distributor with 51-200 employees
Fast, cloud-based, and easier to use over other solutions
ServiceNow Customer Service Management works fine for me, for now, so there isn't any room for improvement I see in it. In the next release of the tool, I'd like users to be able to download all reports because as a user, I can only download a limited number of reports from ServiceNow Customer Service Management, but my management team can...
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