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ServiceNow Customer Service Management review
Joseph Chakola
Joseph Chakola
Business Process Architect at a tech services company with 501-1,000 employees
Integrates with different technologies and helps to manage external customers
I have contacted the team when we needed quick fixes for issues on behalf of our customers. They have a direct helpline and a portal. You can use the helpline if you need immediate support. Else, you can use the customer portal to raise the issue. The team will respond based on priority. My experience is between good and excellent.

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