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ServiceNow Discovery review
Mohamed Mansoor
Mohamed Mansoor
Support Engineering Manager at a tech vendor with 10,001+ employees
Good service mapping, an easy initial setup, and very mature as a product
In ServiceNow this is ITSM and there's ITIL. So far, we've found that ITSM is the most popular. The ability to pull reports to check the health of the IT platforms is quite useful. You can pull reports daily to look at everything from capacity issues to physical instances. The service mapping is excellent. The maturity of the solution is...

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