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ServiceNow Discovery review
Kush Rai
Kush Rai
Practice Leader, Solutions architect at a tech services company with 51-200 employees
A great single system of records which allows addition of other modules
The patterns are the biggest area where improvement could be made. If there's no pattern for application X, then you can't discover that particular application. That is a drawback of the product. ServiceNow gives the URL or specifies an application they can discover and devices they can discover. But if the customer has something else, then...

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