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ServiceNow IT Operations Management review
Senior Consultant at a tech consulting company with 11-50 employees
A scalable and easy-to-use solution with a lot of online resources for help
The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.
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