free case study: Kiren Kishore Pattatjil's unbiased review of ServiceNow IT Operations Management
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ServiceNow IT Operations Management review
Kiren Kishore Pattatjil
Assistant Project Manager at ProV International
Responsive support, flexible, but discovery could improve
The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of...
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