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ServiceNow Now Platform review
Architect at a consultancy with 10,001+ employees
Provides ITSM-related modules such as incident management, problem management and...
It is flexible and has a robust SaaS model. However, the licensing model may need reconsideration. Due to its SaaS nature, many customers are interested in adopting it, but the cost is relatively high. Tier-one providers might be able to afford it, but tier-two and tier-three customers may find it very high. Therefore, the pricing should be...
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