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ServiceNow review
Farah Ben Ahmed
Farah Ben Ahmed
DLO Veritas Backup solution Project Manager at Tunisie Telecom
Is user friendly and allows for customization of the service portal
There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting. The licensing costs are high for companies in Tunisia.

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