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Director at a tech vendor with 1,001-5,000 employees
Can assign sub-tasks to different teams but lacks metric monitoring
The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations. For example, if there is an incident which is not acknowledged within a certain period of time, or the resolution of the incident exceeds a certain period of time, it can be escalated to the next...
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