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ServiceNow review

it_user1402869
Global Service Management Lead, Powered Enterprise at a financial services firm with 10,001+ employees
Automates some of the more menial tasks while accounting for our need to develop
There are no outstanding gaps or deficiencies that I face at the moment for my business or operational needs. That said, I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its...

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