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ITSM Process Owner at a financial services firm with 10,001+ employees
Allows for role-based access, with integrated machine learning and AI
One thing I don't care for is the reporting and the way it functions. Exporting a report, from a view, initiates a rerun of the query in the background - highly inefficient. In terms of the implementation, there seems to be a dearth of basic table joins, on initial install, necessitating the creation of your own database views to get...
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