free case study: Ligia Godoi's unbiased review of ServiceNow

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ServiceNow review
Ligia Godoi
Ligia Godoi
IT Service Delivery Manager at DXC
A stable solution for processing and cataloging customer service requests
My advice would be to evaluate the license more — seriously look into their licensing options. The way that ServiceNow licenses the product, there is no concurrent user model so you have to pay for each user, and each type of user, that uses the tool. It can be very expensive depending on how you use it. Sometimes you cannot implement other...

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