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Systems Analyst Field Applications at a energy/utilities company with 1,001-5,000 employees
Very stable and helpful for change management, but the interface can be more...
I'm not in a good position to give a judgment on its scalability, but in terms of its usage, because it is a ticketing system, it is used for all the incidents. Our service desk uses it primarily to issue tickets, requests, changes, and so on. There are about 15 people who use it very regularly for those types of purposes. It is being used...
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