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Sr. Systems Manager at a consumer goods company with 10,001+ employees
Reliable, easy to deploy, and good for tracking incidents
We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature.
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