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ServiceNow review
Product Owner and People Lead at a wholesaler/distributor with 10,001+ employees
AI capabilities are quite useful but new features have a tendency to be immature
When ServiceNow adds new features we have seen a tendency that they are very immature. They may release items too soon. In a company where you need to tweak and adjust, then I think there are so many improvements to be done. If you have advanced questions, technical support often doesn't know the answer.
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