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ServiceNow review

it_user459018
IT Executive at a media company with 1,001-5,000 employees
We use it for management and change management. It includes many customizable...
Performance analytics could be a lot better. I know that's the big thing, they're pushing collaboration and stuff like that. It's just that portion, if that was better done it would be better for us. I the analytics were better and easier, if it didn't require someone with a lot of technical experience to create the reports, but rather if...

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