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Manager of Helpdesk at Bloomin' Brands
Provides one system of record and you can connect the dots all the way through the...
I think some of the areas for improvement are some of the features that get added sometimes and not a lot of help and resources get devoted to them. A good example is inside of my self-service portal, we use heavily utilizing the wizards that will actually walk users through a guided experience, asking questions, giving responses to lead...
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