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Senior Technical Manager at a religious institution with 1,001-5,000 employees
I use the solution for analytics, but my team uses it for incident management.
It was implemented by our engineering group, so my supports go straight to them. My understanding is that our solutions manager owns the product. My understanding is that he gets good support from ServiceNow, but direct support from ServiceNow, I don't directly do that. I go through our engineering group for that.
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