Where should we email your case study?
ServiceNow review
Applications Analyst at a manufacturing company with 1,001-5,000 employees
The integration and automation are most valuable.
It's a great tool. I would say people need to get their processes correct before they get the tool because that really drives what ServiceNow is. You have to be somewhat oriented for the tool to work. Once you get oriented, it'll drive that process but if you had that process beforehand the tool is going to keep going.
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