free case study: an unbiased review of ServiceNow

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ServiceNow review

it_user459057
Supervisor of Training and QA at a university with 1,001-5,000 employees
I like the adaptability and the flexibility of the tool.
I think the biggest thing that I've seen is when we've moved to the knowledge-based version three, which happened relatively recently, there were a lot of new improvements that came with that, but there were a lot of things that actually seemed like a little bit of a step back. What we're hoping is that some of that's just like, "We wanted...

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