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ServiceNow review

it_user459087
Engagement Manager at a consultancy with 1,001-5,000 employees
It can be taken out of the box and used with minimal custom configuration.
The documentation needs work. The wiki is woefully inadequate. I support federal customers, there's a separate US government approval process to use instances, and we're behind the rest of the public community. For instance, we don't even have permission to use Geneva yet, and Helsinki is already out. I know they're working on it and it's...

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