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ServiceNow review
IT Support at a insurance company with 1,001-5,000 employees
From my standpoint the process flexibility is one of the key aspects of the solution.
From my standpoint, it's the process flexibility. We're at a really low maturity level, especially for the age of our company - we're about fourteen years old. From a service and support standpoint we're still in that one maturity level, idol-wise. It's been a blessing with ServiceNow to be able to nail down our various business processes....
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