free case study: David M. Colburn's unbiased review of ServiceNow
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ServiceNow review
David M. Colburn
Senior IT Service Management & ServiceNow Consultant at Independent
The tool is SaaS and customization is minimized in the critical early design phase...
ServiceNow's out-of-box process configurations and service-based CMDB data model have revolutionized IT Service Management transformations. Leveraging out-of-box configurations and using frequent small-scope improvement releases (DevOps) has proven to be an effective approach for ensuring timely, lasting improvements to the core service...
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