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ServiceNow review
it_user627003
Senior Technical Lead at a comms service provider with 1,001-5,000 employees
The overall simplicity and ease of use are advantages
I would recommend looking into all aspects of ticketing tools and I would advise people to use BMC Remedy because of the scalability and the features available. If you are not very technical then I would recommend ServiceNow. Most of the users of ServiceNow in our company are Level 1 and Level 2 engineers, and some of them are problem...

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