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ServiceNow review
Director of IT at a local government with 201-500 employees
Scalable, extremely efficient, and integrates well with other solutions
One of the areas that need improvement is when the product was implemented, they did not do a very good job of explaining all these features and functions, and capabilities of the tool. That could have been an implementation issue on our organization's side. This could have happened by not including end-users in order to get their input or...
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