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ServiceNow Strategic Portfolio Management review
JoelSingh
Configuration Manager Director at Accor hotels
Good for Customer Service Management (CSM) and the IT Service Management (ITSM)
The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs. However, it can be challenging during upgrades due to the customizations. There are various features, configurations, occasional server errors, and complex module setups. Adapting the out-of-the-box features to the...
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