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ServiceNow Strategic Portfolio Management review
Prasad-Mane
Prasad-Mane
Director of Support Team at Zones
Useful for incident and knowledge-based management and helps to raise tickets
The tool's deployment is difficult. I rate it a four out of ten. Integrating and setting up the basic system took a long time, about eight months. We started in December 2022 and finished in July. There were many complex scenarios and options, making it difficult. Understanding and configuring everything properly was a challenge, especially...

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