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ServiceNow Strategic Portfolio Management review
Servdeskpredict67
Servdeskpredict67
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
An extensive solution that offers excellent incident and change management features
Previously, when we had incidents, we couldn't discover where a bug was coming from. Now, if we have an incident, we attach it to an application, and when we look at the application, we know the specific development machine, and we know that it's on specific hardware, as well as where this hardware is located on a specific data center. We...

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