free case study: an unbiased review of SolarWinds NPM
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SolarWinds NPM review
Network & Security Services Manager with 501-1,000 employees
Allows us to provide interfaces to our service desk and other users customized for...
Customer Service: They have an excellent sales team however, they do not negotiate maintenance. So while you may get the product for 75% off list price, you'll pay 20% of list for maintenance every year. Once they have you on the product, they get their money back on the 20% maintenance on list every year. Technical Support: First level...
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