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Spiceworks review
ICT Technician at The Godolphin School
It has made the process of getting support to end users quicker, but I'd like to...
Once the end users got used to the idea of creating an IT ticket, it has made the process of getting the support to them quicker, plus if they come up with the same problem themselves they can look at fixing it themselves as I leave notes in the ticket for them to follow in the future or they can use the Knowledge Base.
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