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Group IT Director at a manufacturing company with 1,001-5,000 employees
It's given us a foundation on which to build release and service management, but...
* The control over IT organisation, understanding of issues & problems * Control over change * Possibility to measure internal SLA's * Possibility to protectively address issues, and get an understanding of reoccurring problems * Measures the IT organization and business organization skills * It's a good tool to build a good foundation for...
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