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Spiceworks review
Technal Support Specialist Contractor at a retailer with 1,001-5,000 employees
We reduced the possibility of missed communication that is related to tickets.
The navigation is a little heavy and not as smooth as some ticket management software; this must be because it’s web based and has a lot. The GUI can be a little hard to find my way through. I have also used Service Now and it’s very orderly compared to Spiceworks in terms of ticket categorization and management.
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