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System and Network Administrator at a manufacturing company with 51-200 employees
It has improved response times to staff as well as providing an audit trail. I...
I would like to see an easier means to customize the user interface, and would gladly pay a reasonable licensing fee if this were available as an additional feature. Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used. Finally, a way to strip selected blocks of text/images from...
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