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Splunk On-Call review
IT Operation Manager at a tech services company with 501-1,000 employees
Beneficial updates, effective for escalation processes, straightforward...
Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us. We had a dedicated customer success team, but nowadays when they were acquired by Splunk, we are not at that tier level of dedicated support or dedicated customer success team. This is not good for us.
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