free case study: an unbiased review of Symantec Siteminder

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Symantec Siteminder review
it_user353934
Identity and Access Management Specialist at a healthcare company with 10,001+ employees
SSO allows us to log in once and use those credentials for multiple web sites.
We probably open two to three tickets a week. I manage that relationship so I supervise those tickets and escalate them appropriately. The problem is we need the support, but they don't know anything about the product. One of the challenges is they kind of have a tiered support model where you get your case open to a Tier 1 support...

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