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SysAid review
Head of ITSM and Application Solutions at a tech services company with 11-50 employees
A user-friendly ITSM tool that is easy to configure and customize
Our customers use the enterprise edition and the standard edition of SysAid. We provide local support, but there are some things we have to escalate to SysAid. When we need support, we use their support portal, which has online chat functionality. Compared to other ITSM tools, SysAid can be rated high in terms of product functionalities and...
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