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Technical Support Specialist at a tech company with 501-1,000 employees
I can gain remote access and help customers. I had an issue where my mouse clicks...
* The ability to remotely access a customer’s computer, especially with unattended access granted. * I have time to dig through configuration files and logs to analyze issues customers don’t always want to stand by and watch. * The product can transfer patches and firmware upgrades through the connection, since some of them are too big for...
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